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Cannot Log in After DVLS Upgrade

Error

 

After upgrading Devolutions Server, users cannot authenticate anymore.

 

Error dialog at data source login attempt

Error dialog at data source login attempt

 

Error at login attempt from web interface

Error at login attempt from web interface

 

Cause 1

 

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Please note that if the user name format used is only the Username instead one of NETBIOS (Domain\Username) or UPN (Username@Domain.loc), it will be impossible to authenticate on Devolutions Server version 4.5. A DB Script will need to be run in order to prefix the domain name in the username field. We can send the script upon request, but we would prefer to perform this task with you in a remote session.

 

Cause 2

 

The account authentication type is not specified.

 

From the computer hosting the Devolutions Password Server instance, launch Remote Desktop Manager with elevated privileges. In the Ribbon, navigate to Tools - Devolutions Password Server Console.

 

Remote Desktop Manager - Tools - Devolutions Password Server Console

Remote Desktop Manager - Tools - Devolutions Password Server Console

 

Select the Devolutions Password Server instance and click on the User Management button.

 

Devolutions Password Server Console - User Management

Devolutions Password Server Console - User Management

 

Edit each user and verify if the Authentication type can be edited. If the field can be edited, this means that the authentication type is not specified and was guessed by the application.

DO NOT CHANGE THE AUTHENTICATION TYPE.

 

Simply click on the OK button to save the authentication type.

 

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If the authentication type is already saved in the database, it is not possible to change to another authentication type.

 

User Management

User Management

 

It is also possible to use the Batch Edit feature in the User Management to edit all selected users at the same time.

 

User Management - Batch Edit

User Management - Batch Edit

 

Check the second Override box, and select the correct Authentication type.

 

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If the authentication type is saved in the database, it will not be possible to change it later. Make sure to select the correct authentication type before saving any modification.

 

Batch Edit - Override Authentication Type

Batch Edit - Override Authentication Type