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Duplicate Devolutions Password Server instance

Description

 

When you open the Devolutions Password Server Console, two instances of the same Devolutions Password Server are visible in the console. One with only a "/" as the Web Application Name.

 

Devolutions Password Server Console

Devolutions Password Server Console

 

 

Cause 1

 

Using the default parameters of the IIS Manager, the Default Web Site points to the same Physical Path of the Devolutions Password Server web application.

 

Steps

 

Change the the path of the Web Site in the IIS Manager.

 

1.Open IIS Manager, select the Web Site that contains the Devolutions Password Server web application and click on Advanced Settings in the Actions panel on the right.

 

IIS Manager

IIS Manager

 

2.Change the Physical Path of the Web Site from the Devolutions Password Server subfolder to the parent folder.

 

Web Site Advanced Settings - Before the Physical Path modification

Web Site Advanced Settings - Before the Physical Path modification

 

Web Site Advanced Settings - After the Physical Path modification

Web Site Advanced Settings - After the Physical Path modification

 

3.Restart your IIS Server.

 

IIS Manager

IIS Manager

 

4.On the Devolutions Password Server Console, click on the Refresh button and just one instance should be displayed.

 

Devolutions Password Server Console

Devolutions Password Server Console

 

Cause 2

 

When the Web Site is located in a different folder then the default one used by the IIS Manager, the Web Site points to the same Physical Path of the Devolutions Password Server web application.

 

Devolutions Password Server Console

Devolutions Password Server Console

 

Steps

 

To have only one Devolutions Password Server instance without any duplicate, the Physical path of the instance must be points to a subfolder of the Web Site Physical Path.

 

1.Open the Windows Explorer and create a folder in the Physical Path of the Web Site. In the image below, the name of the new folder is DVLS. It can be another folder name that fits your needs.

 

Windows Explorer

Windows Explorer

 

2.Move the selected files and folders into that new subfolder, i.e. DVLS.

 

Windows Explorer

Windows Explorer

 

3.Open the IIS Manager and select the Devolutions Password Server web application in the tree view and click on Advanced Settings in the Action panel on the right.

 

IIS Manager

IIS Manager

 

4.Change the Physical Path to point to the new folder created in step 1.

 

Advanced Settings dialog

Advanced Settings dialog

 

5.To restart your IIS Server, select the root in the tree view and click on Restart in the Actions panel on the right.

 

IIS Manager

IIS Manager

 

6.On the Devolutions Password Server Console, click on the Refresh button and just one instance should be displayed.

 

Devolutions Password Server Console

Devolutions Password Server Console