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The encryption file is missing

Description

 

When opening the Devolutions Password Server web interface, the error The encryption file is missing, please contact your administrator is displayed.

 

 Devolutions Password Server login page

 Devolutions Password Server login page

 

This issue is the result of using an old version of Remote Desktop Manager Enterprise Edition for Windows (prior to version 13.0.x.x) to install Devolutions Password Server version 4.7.x.x.

 

Solution

 

Install Remote Desktop Manager Enterprise Edition for Windows version 13.0.6.0 or higher and then reinstall Devolutions Password Server version 4.7.1.0 or higher over the current instance with the Upgrade Server button.