Online Help > Installation > Upgrading Devolutions Password Server

Upgrading to 3.2.2

Description

 

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Please contact the support team for an appointment.  We will perform the upgrade with you in a remote session.

 

Dependencies

 

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To upgrade to this version, Remote Desktop Manager version 11.7.6.0 must be installed on the server prior to attempting the upgrade operation.

 

Errors

 

After upgrading Devolutions Password Server to version 3.2.0.0, it is possible that none of the users can authenticate on the server.

 

Error dialog from Data Source login attempt

Error dialog from Data Source login attempt

 

Error from Web interface login attempt

Error from Web interface login attempt

 

Cause 1 - Username format is incorrect

It will be impossible to authenticate in Devolutions Password Server version 3.2 if the user name format used is only the Username instead one of NETBIOS (Domain\Username) or UPN (Username@Domain.loc). A database script needs to be run in order to prefix the domain name in the user name field. We can send the script upon request, but we would prefer to perform this task with you in a remote session.

 

Cause 2 - Account authentication type is not specified

The account authentication type is not specified, follow these steps:

 

1.On the computer that is hosting the Devolutions Password Server instance, launch Remote Desktop Manager with elevated privileges and open the Devolutions Password Server Console from the Tools menu.

 

Remote Desktop Manager Enterprise Edition for Windows Tools menu

Remote Desktop Manager Enterprise Edition for Windows Tools menu

 

2.Select the Devolutions Password Server instance and click on the User Management button.

 

Devolutions Password Server - Console

Devolutions Password Server - Console

 

3.Edit each user and check if the Authentication type is editable. This means that the authentication type is not specified and it was guessed by the application. Please DO NOT CHANGE THE AUTHENTICATION TYPE and click on the OK button to save the Authentication type.

 

User Management dialog

User Management dialog

 

4.Or you can use the Batch edit button in the User Management dialog to modify two or more users at the same time. Select all users with the same Authentication type and click on the Batch Edit button.

 

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5.Check the second Override check box, select the correct Authentication type form the drop down list and click on the OK button.

 

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6.If the Authentication type is currently saved in the database, then it is impossible to modify it to another authentication type. Be sure to select the correct Authentication type before saving any modifications.